There are numerous ways to return your PS4 back to factory defaults. However one of the simplest and quickest is to use the PS4 “Safe Mode” options. Within Safe Mode you will find two different options for resetting a PS4 back to factory defaults, Initialise PS4 and Initialise PS4 (Reinstall System Software).
Both options can be found on the PS4 “Safe Mode” screen, however this video looks at the quicker of the two options which is to Initialise PS4. The Initialise PS4 process will return the console to the same state it was in when it left the factory, it will:
- delete all Sony Entertainment Network (SEN) accounts,
- delete all installed games,
- delete all game saves data and media files.
- Reset all console settings
However, it will not:
- revert your console to a previous firmware version.
If you are experiencing problems with your console you would be better of selecting the Initialise PS4 (Reinstall System Software) option. This process will take longer to complete but will do the following:
- it will delete all Sony Entertainment Network (SEN) accounts,
- delete all installed games,
- delete all game saves data and media files.
- Reset all console settings
- Download the current PS4 System software/firmware and install it to your console.
However, it will not:
- revert your console to a previous firmware version.
We recommend that before initialising the PS4 make sure you have backed up all your games saves to your PSN account.
Tip: If after completing a factory reset on a PS4 you find that the console does not recognise the controller you will need to do the following:
- Turning off the PlayStation 4.
- Locate the small reset button on the back of the DualShock 4 near the L2 shoulder button.
- Use a small, unfolded paper-clip or something similar to push the button (the button is inside a tiny hole).
- Hold the button down for a couple of seconds and release.
- Connect the controller via the USB lead and try turning on the console again.
Reference materials
Sony PlayStation 4 Manual – Restore Default Settings
Sony PlayStation 4 Manual – Initialise PS4
Support.playstation.com – Troubleshoot a DualShock controller
